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Returns - UK - Too Small

Note: UK whole sizes are measured in increments of 1/3 inch or 8.47 mm. One size down = 8.47 mm shorter. 

Return Option A: Compare Side-by-Side

You can order another size, compare them side-by-side with your current pair, and decide which one fits best.

The quick steps for Option A are:

  1. Order your replacement on here.
  2. If the current price is higher than what you paid at pre-order, REPLY to your order confirmation with your original order # and price paid and we will refund you the difference.
  3. Compare your shoes side-by-side, and decide which fits best.
  4. Go to this page to request a free return label and follow the instructions. 
  5. Pack the items for return shipment by making sure the LEFT shoe tree goes into the LEFT shoe, and the RIGHT shoe tree goes into the RIGHT shoe. Switching the shoe trees can distort your shoes and forfeit your refund.
  6. Once we get your shoes back, we’ll issue your refund within 2 weeks, and you'll get an email.

Return Option B: Return Now, Refund and Reorder

This method takes more time and is for customers who don’t want two outstanding charges on their credit card.

The quick steps for Option B are:

  1. Go to this page to request a free return label and follow the instructions. 
  2. Pack the items for return shipment by making sure the LEFT shoe tree goes into the LEFT shoe, and the RIGHT shoe tree goes into the RIGHT shoe. Switching the shoe trees can distort your shoes and forfeit your refund.
  3. Once we get your shoes back, we’ll issue your refund within 2 weeks, and you'll get an email.
  4. Order your replacement here.
  5. If the current price is higher than what you paid at pre-order, REPLY to your order confirmation with your order confirmation # and price paid and we will refund you the difference. 

Quick reminders for returning your shoes.

 1) Make sure shoes are CLEAN, like New

Unlike other shoe companies, we're okay with you wearing your shoes outside! Just make sure you clean off any dirt or mud before sending them back. Common courtesy, right?

If necessary, your local cobbler can make them good as new with a clean, condition, and shine.

  • Wrinkles? Okay! It's practically unavoidable.
  • Dirt or mud? Not Okay! Please clean this off.
  • Scuffs? Not Okay! Please have these buffed out. Your local cobbler is great at this.
  • Deep cuts or scratches? Never Okay! If you return shoes with deep cuts or scratches, you will lose your refund and your shoes.

2) Packing the items for Return

Make sure the LEFT shoe tree goes into the LEFT shoe, and the RIGHT shoe tree goes into the RIGHT shoe. Switching the shoe trees can distort your shoes and forfeit your refund.

 

Thank You!