Returns and Exchanges
UK: Free Shipping, Customer Returns
We offer free standard shipping on all orders.
We offer free return labels via CollectPlus. Begin a UK return.
Europe (excluding UK): Discounted Shipping & Free Shipping on Replacements
If you're outside the UK, but in Europe, we offer a discounted shipping rate of £6.99 to anywhere in Europe and FREE shipping on replacement orders. Unfortunately, we are currently unable to provide free shipping for returns outside of the UK at this time. As we continue to expand and grow, our hope is to change that! Begin a European return.
International: Discounted Shipping & Free Shipping On Replacements
If you're outside of Europe, we offer a discounted shipping rate of £20 to anywhere in the world and FREE shipping on replacement orders. Since we are unable to provide prepaid return labels at this time, you will have to get your originals back to us. Begin an International return.
365-day "Test Drive"
We give you 365 days (one whole year!) to decide whether Carets are your new favorite shoes.
Unlike other shoe companies, we're okay with you wearing your shoes outside and really testing them out in your day-to-day! You chose our shoes for Comfort, and Comfort can't be accurately assessed by wearing them for a few minutes, indoors, on carpet!
If you need to return them, just make sure you clean off any dirt or mud before sending them back. Common courtesy, right? =) If necessary, your local cobbler can make them good as new with a clean, condition, and shine.
- Wrinkles? Okay! It's practically unavoidable.
- Dirt or mud? Not Okay! Please clean this off. Or there will be a cleaning fee of £20.
- Scuffs? Not Okay! Please have these buffed out. Your local cobbler is great at this. Otherwise, there will be a restoration fee of £40.
- Deep cuts or scratches? Never Okay! If you return shoes with deep cuts or scratches, you will lose your refund and your shoes. If you like, we can return your shoes back to you for the cost of shipping.
Cancel your pre-order for a full refund anytime before the shipping date.