Return Instructions? (UK to

1) Make sure shoes are CLEAN, Like New.

Unlike other shoe companies, we're okay with you wearing your shoes outside! Just make sure you clean off any dirt or mud before sending them back. Common courtesy, right? =)

If necessary, your local cobbler can make them good as new with a clean, condition, and shine.

  • Wrinkles? Okay! It's practically unavoidable.
  • Dirt or mud? NOT Okay! Please clean this off.
  • Scuffs? NOT Okay! Please have these buffed out. Your local cobbler is great at this.
  • Deep cuts or scratches? NEVER Okay! If you return shoes with deep cuts or scratches, you will lose your refund and your shoes.

2) Pack the items for Return:

Include the original packing slip, or a slip of paper with your order number, so we can identify the return, and refund your money.

Make sure the LEFT shoe tree goes into the LEFT shoe, and the RIGHT shoe tree goes into the RIGHT shoe. Incorrectly switching the shoe trees can permanently distort your shoes, and forfeit your refund.

3) Labeling & Shipping

  1. Go to to request a free return label.
  2. You will receive an email shortly called "Your Carets UK Return".
  3. Please print and affix the CollectPlus label.
  4. Drop the package off at a store:

4) What's Next?

  • Please allow up to 10 business days once the item is received to process your refund.
  • Refunds will be made to the original payment method.
  • You will receive an email confirming your refund.


Thank You!

Leave a comment

Name .
Message .

Please note, comments must be approved before they are published