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Frequently Asked Questions
Frequently Asked Questions
Pre-Order Status / ETA?
July 28, 2023
Shoes have arrived at our 3PL warehouse! Here’s our estimated remaining timeline: Sep 21: 3PL wa...
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Which Style?
July 11, 2021
Falcon Wingtip is the best for showing off a little. The intricate detailing also makes it more ...
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Shoes Too Big? (UK.Carets.com)
July 02, 2021
"Exchange" for smaller size. Sorry for the fit issues! No worries, we're here to help with all t...
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Shoes Too Small? (UK.Carets.com)
July 02, 2021
"Exchange" for bigger size. Sorry for the fit issues! No worries, we're here to help with all th...
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Leather Care?
January 27, 2021
We recommend a hybrid approach of Professional and DIY At-Home Care. Start with a professional s...
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Topline Hitting Ankles?
January 27, 2021
Sorry to hear about the topline bothering your ankles! In Version 4, we started using a softer p...
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What Size?
January 27, 2021
Here's a couple things you can provide me to better help you choose a size. It really helps us to...
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What are the Length and Width Measurements of X Size?
January 27, 2021
This is kind of counter-intuitive, but length and width measurements of the shoe are not very use...
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Sizing Across Versions?
January 27, 2021
Do you have an older version, and want to know how the newer versions fit? Every version we have ...
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Wide Widths?
January 27, 2021
The W stands for Wide. All of our shoes are Wide width. Most of our customers already have wide f...
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Half Sizes?
January 27, 2021
We don’t offer half sizes at the moment, and there are a couple reasons why.Since our shoes were ...
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Larger Sizes than Available?
January 27, 2021
We don’t currently have plans to make bigger sizes than US Men's 14 Wide. Our end sizes such as 7...
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